pbowin Privacy Policy

This page describes what we collect when you use pbowin and how we keep that data protected. We recognise that data privacy matters—whether you're signing up from Jakarta, Surabaya, Bandung, or Medan, your personal information deserves clear handling and transparent safeguards. Our policy is straightforward: we collect only what we need to verify your account, process your deposits via DANA, e-wallet, mobile banking, local payment, and online payment, and support your sessions on our platform.

We do not sell your data to advertisers, and we do not share your gaming history with third parties outside our operational and compliance teams. When you trust pbowin with your account, we take that responsibility seriously. This document outlines exactly which data we hold, who has access to it, how long we keep it, and what rights you have to review, correct, or request deletion of your information.

Data We Collect on pbowin

When you open an account with us, we collect your full name, email address, phone number, and date of birth. During verification, we may ask for a copy of your national ID, passport, or proof of address—these documents help us confirm you are who you say you are and comply with applicable law in the jurisdictions where we operate. We collect this information only once, and we store it securely in encrypted form.

As you use pbowin, we record transaction data: which payment method you used (your QRIS identifier, your e-wallet or mobile banking account reference, your local payment or online payment wallet token), the amount deposited or withdrawn, and the timestamp. We also log your login activity—when you accessed your account from your mobile device, which app version you used, and your IP address. This helps us detect fraud and unusual account behaviour. We do not record what games you play in detail; we track only aggregate session duration and which game category you accessed.

How We Use Your Information on pbowin

We use your personal data for account management—verifying your identity, processing your deposits and withdrawals, and managing your account balance. We also use it for compliance: we must report certain transactions to financial authorities in the jurisdictions where we hold licenses, and we use your data to detect money-laundering risk and fraud. Your contact details allow us to reach you if we need to confirm a large withdrawal, notify you of account security updates, or respond to a support query.

We do not use your data for marketing purposes without your explicit consent. If you opt in to push notifications on your mobile device, we may send you alerts about promotion changes or system maintenance, but we will not send unsolicited sales messages. You can disable notifications in your account settings at any time, and we honour that choice immediately.

Third-Party Processors and Data Transfers

Our payment processors—the systems that handle e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers—receive your transaction data directly. We do not send your full name or ID number to these payment partners; instead, we use tokenised references so your account on pbowin is linked to your wallet without exposing sensitive details. Our hosting provider stores our servers in multiple regions, which means your data may be processed outside your home country. We ensure all such processors sign data-protection agreements that match our own standards.

We also work with security vendors who scan our systems for threats and help us detect fraudulent login attempts. These vendors see only the minimal data required to do their job—your IP address, device type, and login timestamp—and are contractually forbidden from using it for any other purpose.

Your Rights on pbowin

You have the right to request a copy of all personal data we hold about you. You can also ask us to correct inaccurate information—if your registered phone number is outdated, tell us and we will update it within a standard timeframe. You may request deletion of your account and associated data, though we may retain transaction records for compliance purposes. To exercise any of these rights, contact our support team with your account email and a mobile bankingef description of your request.

Access request

We provide a copy of your data within a standard processing window.

Correction

You can update your contact details in account settings, or request our help.

Deletion

We delete account data after your final withdrawal, subject to legal retention periods.

Objection

You can opt out of non-essential communications via your notification preferences.

Cookies and Mobile App Data

Our website uses cookies to remember your login session and store your language preference. These are essential for pbowin to function; if you disable cookies, you will not be able to stay logged in. We do not use cookies for tracking your behaviour across other websites. Our mobile app (Android and iOS) stores a session token on your device so you do not have to re-enter your password every time you open it. This token expires after a period of inactivity; you can also manually log out to clear it.

The Android and iOS app ecosystems collect some data automatically—your device model, operating system version, and crash logs. This helps us optimise pbowin for different phones and troubleshoot app stability issues. We do not have direct access to this data; instead, it flows to the app stores' own analytics platforms, which operate under their own privacy policies.

Security and Data Protection

We encrypt all data in transit using industry-standard TLS certificates. Your account credentials are hashed, not stored in plain text. Our servers use firewalls and regular security audits to prevent unauthorised access. We also implement two-factor authentication on request—if you enable it, a second verification step is required whenever you log in from a new device.

We are committed to protecting your information, but no system is perfectly secure. If we discover a data breach, we will notify you via email and take steps to mitigate the risk. We do not collect credit-card data directly; all card transactions flow through certified payment processors that handle PCI compliance on our behalf.

Contact and Policy Updates

If you have questions about how we handle your data, or if you believe we have misused your information, contact our support team. We will investigate and respond within a standard timeframe. Our privacy policy may change as we improve our systems or adapt to new legal requirements. We will notify you of material changes by email or in-app notice at least two weeks before they take effect. Your continued use of pbowin after such notice means you accept the updated policy.

We at pbowin operate our service only in jurisdictions where we are permitted to do so by local law. If you access pbowin from a region where our service is not authorised, your account may be suspended and your data handling will follow the policy of that jurisdiction. We are transparent about our practices, and we stand by our commitment to protect your privacy on every transaction, every login, and every session you have with us.